Problems of commucation culture in companies operating in the Russian market

Abstract

The article addresses the problems of communication culture in companies operating in the Russian market and balance between effective and ineffective communications. One of the burning issues of modern companies — regardless of the form of ownership — is ineffective communication in the organization. Reasons that lead to ineffective communication are quite numerous — from leadership style to communication tools used in the organization (telephone conversations, business correspondence, meetings, orders, etc.). Conventionally there is a distinction between the concepts of personal (personal characteristics) and the culture of organization, which largely depends on corporate culture. Corporate culture may differ significantly due to a leadership style and the affiliation of an organization with international or Russian business. The study considers various parameters of communication in an organization, such as the quality of corporate information, the level of information support, barriers to interpersonal communication, and analyzes different forms of business communication. The article presents a theoretical review of approaches to the research of this issue by Russian and foreign authors and gives an account of the results of the study conducted by the author together with Kelly Services. The detailed results of the study based on the sample of 109 employees of companies from various sectors of the economy are accessible in the appendix to the article.