Business process automation for small and medium enterprises

Abstract

The aim of the study was to examine problems that small and medium enterprises are facing during the implementation of business process automation projects. Study reveals problems from the point of view of companies who are implementing automation projects and from the point of view of IT-integrators who are specifying in IT solutions for small and medium companies. Data were collected from face-to-face and telephone intervoews with representatives from companies who had resent experience of business process automation and IT-integrators representatives who specialize on automation of small and medium enterprises. HR-problem, IT-infrastructure problems, organizational and other problems have been revealed during the study.