Evaluation of government portal on the basis of public value concept

Abstract

The paper presents the original based on the concept of public value methodology of government portals estimation. The public value concept is a new approach to the analysis and estimation of governance quality. From the middle of 90th this concept takes root into public administration practice as a basis for monitoring efficiency of administrative reforms and development of the public services quality standards. One of the modern applications of this concept is the analysis of various tools of governance quality improvement. For today one of the most effective tools of government quality improvements is development of electronic government. The methodology has been approved on sample of eleven regional government portals of the Russian Federation. In the paper the results of the conducted survey are discussed, the main problems of portals from the point of view of their potential in governance quality improvement are discovered, and also the directions of further utilization of the developed methodology are defined.