Determinants of smart-city mobile applications’ continued use

Abstract

The present master thesis had on purpose to investigate factors that affect users’ continued intention towards using smart city mobile applications. Sub-groups of smart city mobile applications were identified: ‘smart government’, ‘smart living’, ‘smart economy’, ‘smart mobility’, ‘smart environment’ and ‘smart people’. In the present research only ‘smart government’, ‘smart living’, ‘smart economy’, ‘smart mobility’ were investigated. Extended expectation-confirmation model was used in the analysis. Structural equation modeling technique was employed in order to test hypotheses embedded into research model. From the results gained it was possible to derive that following factors affect continued use of smart city mobile applications: perceived usefulness, perceived ease of use, perceived system quality, perceived information quality, perceived enjoyment, satisfaction and confirmation in majority of cases were identified to be determinants of ‘smart’ city mobile applications’ continued use.