Key performance indicators of business organizations: Comparative analysis of variability between countries

Abstract

The purpose of the research was to find out the differences and similarities in KPIs usage between countries and reveal the specific of KPIs in Russian business organizations. The objectives were to develop a questionnaire as a comprehensive tool for research of KPIs in Russian business-organizations; to conduct the primary research on the basis of developed instrument using the method of in-depth interview and to find out which KPIs and measuring methods Russian companies use, what is the level of KPI development and KPI perception in Russia; to compare obtained results with other countries using foreign studies. After research conduction it was found out that the set of most frequently used KPIs in Russian business organizations is very correlated with European one, however, the utilization and development of KPIs in Russia has the specificity in terms of share these KPIs, measuring methods, level of satisfaction of managers with KPIs used in the company.