Benchmarking the Performance of Saint-Petersburg Public Hospitals

Abstract

The paper starts with the analysis of regulation on performance measurement of Saint-Petersburg public healthcare organizations (HCOs) issued by the City Administration in 2012. It is followed by critical overview of the approaches to performance measurement in healthcare. Special attention is given to the frontier models of measuring the HCO's operational efficiency and discussion of obtained results, The latter is extended with the performance model developed according to the Neely's "performance prism" (Neely & Adams, 2002) which is then used to benchmark the performance of St.Petersburg public HCOs.