Organizational performance measurement of healthcare organizations

Abstract

In this paper the methods and techniques of performance measurement and their application for healthcare organizations are analyzed. The overview of the research in the field of performance measurement and, specifically, performance measurement in healthcare organizations, is done in order to reveal agenda for further research with regard to the case of Russian Federation. We argue that the operationalization the notion of "performance" in the models used for estimating of healthcare organizations' efficiency is not sufficient for its assessment that has to integrate professional, public policy and customer perspectives. It is shown that techniques applied in modern studies of healthcare organizations' performance allow for measuring of multi-input - multi-output productivity ,and, thus, they do not embrace all three perspectives of the healthcare organizations' performance.