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Subscriber retention strategy on the b2c segment of the fixed communication services market in the telecommunications industry [master's thesis MIB]
Balandin Vadim, Cherenkov Vitaliy I.
Subscriber retention strategy on the b2c segment of the fixed communication services market in the telecommunications industry [master's thesis MIB]
St. Petersburg
2012
[6], 59l. col. il.
ВШМ СПбГУ